In this course participants will learn how to handle those employees who are a special challenge. These individuals take up more time, can be a headache, plus disrupt the rest of the workforce. You will learn how to handle the situations skillfully, and deal with individual personalities and problem behavior. You will learn how to immediately address key issues, use emotional intelligence, make steady progress, and avoid costly mistakes. The result will be improved morale and getting back to focusing on your core product and services.